The Key elements involved in AIOPS are Automation, Intelligence and Operations. It gives predictive analysis of an issue with accurate root cause identification and helps in faster resolution using automation to achieve greater user experience in a cost effective manner. AIOPS insights provide a way for centralised data visualisation for anomaly detection.
Following can be KPIs for an AIOPS platform :-
1> MTTD, MTTA and MTTR [ mean time to detect, acknowledge and resolve ]
2> Service availability
3> manual detection/resolution vs automated detection/resolution with accuracy
4> Overall time and cost efficiency